Frequently Asked Questions
Everything you need to know about our premium cycling apparel.
How do I determine the correct size for my cycling kit?
Hincapie Sportswear is designed for a performance fit. We recommend consulting our detailed size guide on each product page, which includes measurements for chest, waist, and hips to ensure optimal comfort and aerodynamics.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn, unwashed items with original tags attached. If you need a different size or style, simply initiate an exchange through our online returns portal.
How should I care for my technical cycling apparel?
To preserve the technical properties of the fabric, we recommend machine washing in cold water on a gentle cycle with mild detergent. Avoid fabric softeners and always hang dry; do not tumble dry.
Do you offer custom apparel for cycling teams and clubs?
Yes, Hincapie Custom provides high-performance gear for teams of all sizes. You can contact our custom design department to start the process of creating your own unique team kit.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for those who need their gear sooner for an upcoming race or event.
Does Hincapie Sportswear offer a crash replacement program?
We understand that accidents happen. We offer a crash replacement discount to help you get back on the bike in fresh gear. Please contact our customer service team with photos of your damaged kit to apply.